FAQ

SHIPPING

When will my order ship?

It depends on your location.  All orders are processed within 24-48 business hours from the time of purchase.

In North America, most orders will be delivered within 7-15 business days.

In Europe,most orders will be delivered within 6-15 business days.

Affected by Covid-19, there will be some delay on the delivery.

 

What is the shipping rate?

Free shipping on orders over US$29.9 worldwide,or you will pay the postage according to your address. Click here to see more shipping information.

 

Do you ship overseas?

Yes, we ship to most overseas countries. Shipping costs will apply, and will be added at checkout. Additional duties and taxes may be added separately in accordance with your country’s specific requirements. Please check your local customs website for more information.

 

RETURN & EXCHANGE

Can I return my product?

Yes, We always aim to make sure our customers love our products. Our policy lasts 7 days. If 7 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Click here to see our return policy.

 

Can I return a Sale item?

All sale items are final sale whether purchased for yourself or received as a gift. 

 

SALE

Are items on sale - final sale?
Yes. All items that have been marked down and are displaying a red price tag are FINAL SALE and cannot be returned or exchanged. 

I ordered an item and it's now on sale, will you adjust the price?
Unfortunately, this happens. We do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

PROMOTIONS

Can I use my sign-up discount with your promotions?
Unfortunately, the sign-up /welcome discount will not work during other online promotions. 

PAYMENT

What forms of payment do you accept?

We accept Paypal and debit, credit cards(Visa, Mastercard, American Express, Discover).

Click here to see the details.

 

OTHER

Any question?

You can contact us or feedback through our contact page! We will be happy to assist you.